AFZS-CG 10 Sep 01
FOR SEE DISTRIBUTION
Policy Memorandum #1, Open Door Policy
A commandís ability to efficiently identify and satisfactorily resolve
problems is vital to mission accomplishment. Meaningful, two-way communication
is essential to taking care of people and to proper performance of our duties.
The supervisory and unit chains-of-command are indispensable components
for sharing information. Leaders at
all levels must be available and willing to listen.
When properly used, a chain-of-command can solve problems quickly and at
the lowest appropriate level.
I'm interested in any issue that concerns the morale, operation, mission
accomplishment, and care of this organization and its people.
Because our soldiers, family members, and civilian employees play an
important role in how this command functions, it is vital that I have an Open
Door policy that encourages all concerned to communicate important and timely
information to me or to seek necessary guidance from me.
This Open Door policy is not meant to conflict with similar subordinate
command programs which should generally be used first.
However, issues that cannot be resolved at a lower level, despite genuine
good faith attempt to fix them, can be brought to my attention.
I will be interested in knowing what has previously been done to solve a
problem, and will gladly do what is appropriate and feasible at my level to
assist. All enlisted personnel will
contact the Division Command Sergeant Major for an appointment.
Use of this Open Door policy and program is not appropriate to address
cases or issues being processed in separate, specific administrative or
disciplinary channels designed to resolve the matter (e.g., the court-martial
process or civilian employee misconduct procedures).
Those systems must be allowed to run their normal course as determined by
I will not tolerate retribution of any kind against a soldier, civilian,
or family member who chooses to use the open door or who chooses to seek
the inspector general, equal opportunity officer, union representative, or
anyone else who is in the business of helping our soldiers and civilians.
A copy of this policy memorandum will be posted on all unit bulletin
boards and maintained in unit files.
F. L. HAGENBECK
Major General, USA