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Title

CG Hotline

Phone Numbers

315.772.6666CG Hotline

Additional Titles

No additional titles

Hours

DayOpenClose
Monday8:00 AM4:00 PM
Tuesday8:00 AM4:00 PM
Wednesday8:00 AM4:00 PM
Thursday8:00 AM4:00 PM
Friday8:00 AM4:00 PM

Address

10000 10th Mountain Division Drive
Ft. Drum, NY 13602

Services

Issues, problems, chain-of-command, crisis

Description

The CG's Hotline is for Soldiers, Family members or Civilians who feel that they have exhausted their chain-of-command options and resources to solve problems and issues. How it works: Callers using the hotline will speak with the garrison command group representative. The caller will be interviewed to determine what has been done, what the desired end state is, etc. This summary is then sent on the command group who will review and determine the appropriate course of action. Upon submitting the issue to the agency directly involved in the concern, the agency then has 72 hours to investigate and provide a response back to the representative, who will, in turn, share with the command group and discuss with the caller.

Services For

Civilians
Family Services
Newcomers
Resiliency Based Services
Retirees
Soldier Services

Fees

N/A

Website

http://www.drum.army.mil/tenants/Pages/Hotlinelv_2.aspx