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Frequently Asked Questions - ID Cards


Fort Drum ID Card/DEERS
Frequently Asked Questions

ID Card / DEERS Locations by state

 How do I make an appointment?

You can book an appointment on-line!  Go to the Fort Drum website and follow the link under "Families & Soldiers" in the cent of the page: www.drum.army.mil; Link: ID Cards/DEERS or call the DEERS/IS Office at 315-772-5149 and we will schedule an appointment for you.

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What documents do I need for an ID card?

We recommend you call our office at 315-772-5149 for more specific answers.  Also, please consult the "Documents Required" portion of this website.

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How do I get my Common Access Card (CAC) registered on the Fort Drum network?

You will need to contact your Information Management Officer, IMO, for assistance.

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Why do I need a Power of Attorney to get a new ID card?

We have to use the sponsor's social security number to access the record to issue your card.  The privacy act says we can only access the record for the sponsor with their military ID or for the sponsor's representative with a Power of Attorney and photo ID.  The requirement for a Power of Attorney for deployed  Soldier's families has been waived by The Department of Defense.  simply bring in a copy of The DEPLOYMENT ORDERS, the expired ID Card and a second form of photo ID and you will be issued an ID card.  

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What do I need to enroll my spouse and/or child?

This question has many different answers.  We recommend you call the office to receive specific information for your situation.

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Where do I go to update my SGLI & DD Form 93?

Soldiers complete therse updates at their Brigade S1.  Soldiers assisgned to a tenant unit (MEDDAC, DENTAC, US Army Garrison, etc) will go to the PSB in Clark Hall.  Please call 772-9095 for an appointment.  

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Where do I go to update my Tricare information?

TRICARE no longer has an office in Guthrie Clinic.  Call 1-877-TRICARE or go online to the TRICARE website.  

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Do I need to do anything at Finance after enrolling family members?

We recommend you speak with Finance.

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If I have completed my service obligation and no longer have military ID, how do I get on post to go to SFL-TAP?

We recommend you call the MP station at 772-5156 and ask about receiving a temporary pass. 

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How do I know if the marriage certificate in my possession is the one I need to enroll a spouse in DEERS?

The regulation AFI-36-3026-IP page 49 states- "marriage certificates, divorce decrees and birth certificates must be certified originals, court certified copies, or certified copies that reflect the file number.  Verifying Officials may request additional documents if the documents above are in question.  English translations must accompany all foreign documents.  If the marriage certificate is from a foreign country it must have an Apostle if from a country that is a member of the Hague or a U.S. Consular certification if not a member of the Hague.  If you have a foreign document we recommend you come in and let us see it in person.  

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How do I make an Appointment?
Go to our website: www.drum.army.mil; Link: ID Cards/DEERS or submit your appointment request online at our online appointment site or you can call the Appointment line at 315-772-5149.

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Where do I turn in my civilian CAC card when clearing Fort Drum?
Refer to Fort Drum Form 94-E, Civilian Employee Clearance Record, page 2 , note #10. Employee’s supervisor must collect the card when signing the form and turn the card into the ID Card Section in Clark Hall, room A1-19.

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