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Frequently Asked Questions - ID Cards


Fort Drum ID Card/DEERS
Frequently Asked Questions

ID Card / DEERS Locations by state

We recommend you call our office at 315-772-2131 or 5149 for more specific answers.  Also, please consult the "Documents Required" portion of this website.

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How do I get my Common Access Card (CAC) registered?

You will need to contact your IMO for assistance.

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Why do I need a Power of Attorney to get a new ID card?

We have to use the sponsor's social security number to access the record to issue your card.  The privacy act says we can only access the record for the sponsor with their military ID or for the sponsor's representative with a Power of Attorney and photo ID.  The requirement for a Power of Attorney for deployed soldier's families has been waived by Department of Defense.  simply bring in the expired ID Card or a photo ID and you will be issued an ID card. Spouses of deployed service members will also need to present a copy of the deployment orders.

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What do I need to enroll my spouse and/or child?

This question has many different answers.  We recommend you call the office to receive specific information for your situation.

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Where do I go to update my SGLI & DD Form 93?

SGLI's & DD Form 93's are completed by your assigned records section; either at your Brigade S-1 or the Personnel Services Branch at Clark Hall if your unit has not transitioned to Personnel Services Delivery redesign (PSDR).

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Where do I go to update my Tricare information?

You would go to the Guthrie Health Care Clinic, Bldg P11050, Mt. Belvedere Blvd.

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Do I need to do anything at Finance after enrolling family members?

We recommend you speak with Finance.

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Why can't I receive my TAMP card when I am clearing?

There are codes and information on Copy 4 of your DD Form 214 - Certificate of Release or Discharge from Active Duty that must be fed into the system to determine if you have the benefit.  This can only be done after the date of separation shown on your DD Form 214.

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If I have completed my service obligation and am not entitled to an IRR card, how do I get on post to go to ACAP?

Fort Drum is an open post between the hours of 0900 - 1800 on a daily basis.  You will have to stop at the gate you are entering in and show your license, registration and insurance card.

Please Note:

  • If you are accompanying a family member or friend in their vehicle you will need your picture ID only.

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How do I know if the marriage certificate in my possession is the one I need to enroll a spouse in DEERS?

You will need to have certified marriage certificate showing where the marriage was registered or recorded on file.  It must be a copy that the courts will accept as the legal marriage certificate.  this is the copy you will usually receive after the date of marriage from the same place you received the marriage license.

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What documents do I need for any transaction?

This question has a myriad of answers and there are many answers as there are situations.  We recommend you call our office at 315-772-2131 or 5149 for more specific answers.  Also, please consult the "Documents Required" portion of this website.

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Why are family members allowed to go ahead of Soldiers on Wednesday afternoons?

Family member hours begin at 1300 hrs through 1520 hrs. In order to honor the family member hours and continue to provide service to other customers at 1300 hrs, the staff is split to provide service to both groups. 

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How do I make an Appointment?
Go to our website: www.drum.army.mil; Link: ID Cards/DEERS or submit your appointment request online at our online appointment site or you can call the Appointment line at 315-772-5149.

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Where do I turn in my civilian CAC card when clearing Fort Drum?
Refer to Fort Drum Form 94-E, Civilian Employee Clearance Record, page 2 , note #10. Employee’s supervisor must collect the card when signing the form and turn the card into the ID Card Section in Clark Hall, room A1-19.

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