The Fort Drum DEERS/RAPIDS Customer Service Team provides world-class support to the 150,000 eligible beneficiaries throughout our region of support that includes New York State and the Fort Drum community, Vermont, New Hampshire, eastern Canada and the northern regions of and Pennsylvania.
With an average wait time of 4 minutes, our team serviced 16,862 customers in 2016, and earned a customer satisfaction rating of 99.96%. This is directly attributable to the highly trained and friendly staff that treats each customer like family, and strives to clearly communicate everything that the customer needs to know for a quick and successful appointment.
Clark Hall, P10720 Mount Belvedere Blvd, Room A1-102.This is on the west wing of the first floor, between the Welcome Desk and the Dental Office.
HOURS OF OPERATION
Monday, Tuesday, Thursday, and Friday - 0745 - 1545
1st & 3rd Wednesday - 0900 - 1645
2nd & 4th Wednesday - 0900 - 1545
Closed Weekends and Federal Holidays, Open on DONSA’s.
MAKE AN APPOINTMENT
1. The Fort Drum DEERS & ID Card Center is 100% appointment based only.
2. Walk-in customers will be given our next available appointment.
3. Soldiers not in our primary customer base will be referred back to their BDE S1.
Active Duty Soldiers of HHBN, DIVARTY, 1BCT, 2BCT, 10th CAB & 10th SBDE.
Dependents, Retirees, Civilians, Contractors and Soldiers of Garrison, MEDDAC, DENTAC, 91st MP Battalion, Reserves, National Guard and Sister Services.
Follow the link above that applies to you, or contact us directly to schedule an appointment that meets your busy schedule!
Be fully prepared for a successful appointment! For a complete list of requirements for every type of appointment, visit this link:
FREQUENTLY ASKED QUESTIONS
Follow the above link to see answers to the most frequently asked questions.
For all other questions, contact us at the number listed above.