Effective Oct. 1, the Army Benefits Center-Civilian’s Employee Benefits Information System will be accessible only by common access card. This change is mandated in order to comply with DoD and Army policy. The safety and security of customers is priority one.
EBIS will only be accessible from a computer with an installed and operational CAC reader. Most, if not all, DoD computers are already configured this way.
This will affect users who access EBIS from their home computers. Home users will no longer be able to make benefit elections or changes to elections at home after duty hours without the use of a CAC reader. Access to government computers and a reasonable amount of duty time is authorized to allow employees to make changes to benefit elections.
Additionally, benefit transactions can still be made through the Interactive Voice Response System (IVRS), an automated self-service program that employees can access from a touch-tone telephone system. IVRS is available 24 hours a day. The toll-free number is 1-877-ARMYCTR (1-877-276-9287).
Army Benefits Center – Civilian