Patient Advocate, USA MEDDAC
During the projected federal furlough, most areas of MEDDAC on Fort Drum will be open for business five days a week but will operate with 50-percent staffing on Mondays and Fridays.
For the Access Center (formerly known as the Call Center), patients should expect much longer than usual wait times for their calls to be answered. To avoid long wait times, patients can visit www.tricareonline.com to book appointments for Guthrie Primary Care and Conner Troop Medical Clinic.
For all clinics, officials expect longer than usual wait times for check-in, so they ask that patients arrive at least 20 minutes early to each appointment.
For the pharmacy, officials encourage use of the mail order pharmacy for maintenance medications, such as those used for blood pressure, diabetes, thyroid, allergy, asthma, etc.
Patients may access the mail order pharmacy website at www.express-scripts.com/TRICARE or call 1-877-363-1433. Patients should have their pre-
scription bottles handy.
MEDDAC officials understand that everyone’s time is important, so they ask that patients call Tuesday through Thursday for all non-urgent issues.
At times, clinics will be staffed by military manpower or civilians from other clinics to fill unexpected shortages.
MEDDAC staff members appreciate the community’s patience and understanding as they strive to continue providing the best health care and services possible during the required furloughs.
In the event of a furlough, MEDDAC will conduct business as follows:
wDue to their small size, the following clinics will be closed every Friday: Dermatology, Allergy and Immunization; Occupational Health; Pain Management; Medical Management Clinic; Audiology; PEBLO; Orthopedics; Podiatry and Chiropractic.
wGuthrie Access Center, formerly known as the Call Center, will see a reduction in hours to 8 a.m. to 4 p.m. Monday through Friday. Cancellation messages may still be left by calling the appointment line 24/7.
wGuthrie Primary Care will be open 8 a.m. to 5 p.m. Monday through Friday with reduced access to care Mondays and Fridays. On Mondays, 135 appointments (100 same-day and 35 follow-ups) will be available, and on Fridays, 145 appointments (110 same-day and 35 follow-ups) will be available. No walk-in immunization services will be available on Fridays.
wObstetrics and Gynecology hours are 7:30 a.m. to 4:30 p.m. Monday through Friday. On Mondays, 54 total appointments will be available: six same-day, 42 follow-up visits and no new OB intake appointments. On Fridays, 58 total appointments will be available:
six same-day and 46 follow-up visits.
wGuthrie Behavioral Health will follow normal hours of 7:30 a.m. to 4 p.m. Monday through Friday.
On Mondays, 158 total appointments will be available: 30 new, 94 follow-up, 14 intake, seven evaluation appointments and three group sessions. On Fridays, 173 total appointments will be available: 23 new, 126 follow-up and 24 intake.
Emergency and urgent walk-in services are available Monday through Friday.
wConner Clinic will follow normal hours and clinic appointments from 6:45 a.m. to 3:45 p.m. Monday through Friday.
wAncillary Services (Lab, Radiology, Pharmacy):
Lab and Radiology will be conducted at Guthrie coinciding with the furlough start date.
Lab hours will be 7 a.m. to 2 p.m. Mondays and Fridays, and 7 a.m. to 5 p.m. Tuesdays, Wednesdays and Thursdays.
Radiology hours will be 7 a.m. to 5 p.m. Monday through Friday. Ultrasounds, available by appointment only, will be limited to 10 on Mondays and Fridays.
Pharmacy hours will be 7 a.m. to 5:30 p.m. Monday through Friday.