Army Medicine beneficiaries can now conveniently communicate online with their primary care providers via secure messaging.
Army Medicine Secure Messaging Service, powered by RelayHealth, brings your health care team to you, wherever you are, any time of day. It allows you to communicate with your doctor through secure email about nonurgent health care matters, so your doctor or another care team member can respond during business hours.
Through AMSMS, you can contact your primary care clinic to:
w Ask questions and receive advice about nonurgent health concerns at your convenience;
w Request appointments and referrals, even when your doctor’s office is closed, so your clinic can respond and/or schedule them during business hours;
w Renew medication prescriptions easily, request prescriptions be sent to your preferred pharmacy, and specify pick-up or mail-order delivery;
w Request laboratory and other test results, with an explanation from your doctor or other care team member attached, when appropriate;
w Avoid unnecessary office visits and telephone calls; and
w Access valuable, medically reviewed health education information about a full range of health care topics and access links to doctor-recommended information and sites.
Army Medicine Secure Messaging Service is a secure portal that is compliant with the Federal Health Insurance Portability and Accountability Act, or HIPAA.
AMSMS does not only benefit patients. Doctors and their staffs don’t have to play phone tag with patients when they don’t want to leave a voicemail with lab results.
Nurses can spend less time on the phone and more time with patients when they can answer questions or arrange appointments or referrals through secure email.
There’s no cost to patients. The benefits include no more waiting on hold to talk to a health care professional. To learn more, talk to your primary care clinic about getting connected to Army Medicine Secure Messaging Service.