Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, the walk-in service at the Guthrie Ambulatory Health Care Clinic TRICARE Service Center (TSC) will no longer be available as of April 1.
Guthrie patients still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to…” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.
When walk-in service ends April 1, beneficiaries who want to get personal assistance can call North Region – Health Net Federal Services, LLC at 1-877-TRICARE (1-877-874-2273) for enrollment and benefit help. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get TRICARE benefit information 24/7 at www.tricare.mil, and make enrollment and primary care manager changes, and more online at www.tricare.mil/enrollment.
Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high tech with low tech by downloading health care forms online and sending them in the old-fashioned way – through the U.S. mail – at a cost of less than 50 cents.
Walk-in customer service is the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.
To learn more, visit www.tricare.mil/TSC.
Patients can visit the Guthrie Ambulatory Health Care Clinic’s webpage at www.drum.amedd.-army.mil.