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The Mountaineer Online

Fort Drum Commissary earns DeCA honor

FORT LEE, Va. – The Fort Drum Commissary has earned an honorable mention in the store’s category from the Defense Commis- sary Agency.
Each year, the Defense Commissary Agency honors select military commissaries worldwide for exceptional service and dedication in delivering the commissary benefit.
Known as the DeCA Best Commissary Awards, the honors continue a long-standing tradition to recognize overall excellence in commissary operations and service.
“Achieving this honor has never been easy,” said DeCA Director and CEO Joseph H. Jeu. “To win, a store has to exceed our normal criteria for customer service, accountability, safety, operations and sales.
“But for 2013, it seemed like every challenge possible impacted commissaries, including furlough, budget cuts, hiring freezes and customers stressed by the government shutdown,” the director continued.
“Our commissaries worked with our industry partners and military stakeholders to not just prevail but excel in delivering the benefit,” Jeu said. “These awards highlight the best of what our stores do every day for our service members and their Families.”
The awards are named in honor of American statesmen who protected the commissary benefit and championed quality-of-life issues for the military community.
Fort Drum was honored in the Bill Nichols Award for the Best Large Commissary in the United States category.
For the competition, all stores were measured first against specific pass-fail criteria in accountability, customer satisfaction survey results, sales, unit cost and in safety.
Those that pass that first phase are given a score on each of those same criteria elements. The winners were those whose combined score was the highest in their award category. o

From a DECA news release

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